Privacy

Data protection declaration

The person responsible for data processing is:
ReeFlexx GmbH
Kaiserstraße 40
52146 Würselen
Germany
info@reeflexx.de

We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in designated forms on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

2. Data processing for contract processing, contacting and when opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as we need the data in these cases to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you for contract processing and processing your enquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO.
If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

3. Data processing for the purpose of shipping

For the performance of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Data processing for payment processing

For the processing of payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1. Data processing for transaction processing

Depending on the selected payment method, we pass on the data required for processing the payment transaction to our technical service providers, who work for us within the framework of order processing.We will pass on the data necessary for processing the payment transaction to our technical service providers, who are active for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where applicable, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which prevail in the context of a balancing of interests.

5.Advertising by e-mail

Sending of rating requests by e-mail

If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address for the request to submit a rating of your order via the rating system used by us. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the rating request.

The rating requests may also be sent by our service provider Trusted Shops as part of processing on our behalf. Trusted Shops also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on the data protection of Trusted Shops can be found here. For questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6. Cookies and other technologies

General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognise your browser on your next visit (persistent cookies). We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). This serves legitimate interests in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) and for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy statement.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you consent to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies for web analysis and advertising purposes

If you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact them as described in this privacy statement.

7.1 Use of Google services

We use the technologies described below from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be truncated by activating IP anonymisation before being stored on Google servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise specified for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 of the Data Protection Act. Further information on data processing by Google can be found in the privacy notices of Google.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be combined with other Google data. The data processing is carried out on the basis of an agreement on the processing of orders by Google.

Google Ads

For advertising purposes in the Google search results and on the websites of third parties, the so-called Google Ads is used when you visit our website. Google Remarketing Cookie is set, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous CookieID and on the basis of the pages you visit. Any further data processing will only take place if you have activated the "personalised advertising" setting in your Google account. In this case, if you are logged in to Google during your visit to our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-general remarketing.

For website analytics and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour when you have arrived at our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.

YouTube Video Plugin

For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.

7.2 Use of Facebook services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies outlined below of the Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland („Facebook“). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. In the context of so-called extended data matching, information that can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers) is also collected and stored in a hashed form for matching purposes. For this purpose, when you visit our website, a cookie is automatically set by the Facebook pixel, which automatically makes it possible to recognise your browser when you visit other websites by means of a pseudonymous cookie ID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalised and group-based advertising. The information automatically collected by Facebook technologies about your use of our website is generally sent to a server belonging to Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. If the transfer of data to the USA is our responsibility, our cooperation is based on standard data protection clauses of the European Commission. For further information on data processing by Facebook, please refer to the privacy policy of Facebook.

Facebook Analytics

In the context of Facebook Analytics, statistics on visitor activity on our website are created from the data collected with the Facebook Pixel about your use of our website. The data processing is carried out on the basis of an order processing agreement by Facebook. Their analysis is used for the optimal presentation and marketing of our website.

Facebook Ads

Via Facebook Ads, we advertise this website on Facebook as well as on other platforms. We determine the parameters of each advertising campaign. Facebook is responsible for the exact implementation, in particular the decision & about the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. subsequent data processing by Facebook Ireland is not covered by this.

On the basis of the statistics generated via Facebook Pixel about visitor activity on our website, we run group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group. Facebook acts as our processor in the context of the extended data matching process (see above) that takes place to determine the relevant target group.

On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behaviour on our website, we operate remarketing personalised advertising via Facebook Pixel.

Through Facebook Pixel Conversions, we measure your subsequent usage behaviour for web analytics and event tracking when you have reached our website via an ad from Facebook Ads. The data processing is carried out on the basis of an order processing agreement by Facebook.

7.3 Other providers of web analysis and online marketing services

Use of Matomo as a software solution for web analysis

For the purpose of website analysis, data is collected using the Matomo software of the InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without your explicit consent. Data processing by Matomo takes place on our servers.

Use of Vimeo video plugin to integrate third-party content

To integrate third-party content, Vimeo video plugins are used via the video plugin from Vimeo LLC, 555 West 18th Street, New York 10011, USA ("Vimeo"), data (IP address, time of visit, device and browser information) is collected, transmitted to Vimeo and subsequently processed by Vimeo. The data processing takes place on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. Google Analytics is automatically integrated in the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website will be transmitted to and stored by Google on servers operated by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Your IP address is shortened before being stored on Google's servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. We have no influence or access to the data processing by Vimeo, including the settings and results of Google Analytics. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

8.Integration of the Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops products to buyers after they have placed an order.

This serves to protect our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO, which are overriding in the context of a balancing of interests. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided by a CDN provider (Content Delivery Network) within the framework of order processing. Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. Individual access data are stored in a security database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is automatically checked using a neutral parameter, the email address hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.

This is necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. Further details, including the objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

9. Social Media

9.1 Social Plugins from Facebook, Twitter, Instagram, Pinterest

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser where you can, for example, click on the Like or Share button.

9.2 Our online presence on Facebook, Twitter, Instagram, Youtube, Pinterest, LinkedIn

If you give your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the data protection notices of the providers linked below. Should you still require assistance in this regard, you can contact us.

Facebook is an offering of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.

Twitter is a service of Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transmitted to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Instagram is a service of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. For more information (information on Insights data), see here.

YouTube is an offer of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

Pinterest is a service of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

10.Contact options and your rights

As a data subject, you have the following rights:

    • according to Art. 15 DSGVO the right to request information to the extent specified therein about your personal data processed by us;
    • pursuant to Art. 16 DSGVO the right to demand the correction of inaccurate or incomplete personal data stored by us without delay;
    • pursuant to Art. 17 DSGVO the right to demand the deletion of your personal data stored by us, unless further processing is necessary
    • to exercise the right to freedom of expression and information;
    • to fulfil a legal obligation;
    • to protect your personal data;fulfilment of a legal obligation;
    • for reasons of public interest or
    • for the assertion, exercise or defence of the right to freedom of opinion, expression and information;
    • for reasons of public interest or
    • for reasons of public interest or
    • for reasons of public interest.
    • for reasons of public interest or
    • for the assertion, exercise or defence of legal claims;
    • according to Art. 18 DSGVO the right to request the restriction of the processing of your personal data, insofar as
      • the accuracy of the data is contested by you;
      • the processing is unlawful, but you object to its erasure.
      • we no longer need the data, but you need them for the assertion, execution or defence of legal claims or
      • you object to the processing pursuant to Art. 21 DSGVO against the processing;
    • according to Art. 20 DSGVO the right to receive your personal data that you have provided to us in a structured, valid and machine-readable format or to request the transfer to another controller;
    • pursuant to Art. 77 DSGVO the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
    • If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consent given or objection to a certain use of data, please contact us directly via the contact details in our imprint.

      Right of objection
      Insofar as we, in order to protect our rights in the context of a conflict of interest changes. If we process personal data as described above in order to protect our legitimate interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation.

      After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for doing so;We can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing is necessary for the establishment, exercise or defence of legal claims.

      This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.